A new showroom and home for RV Supplies in the heart of Hamilton is a physical reflection of how the business continues to evolve, and what helps drive its success.
With an impressive 25-year history, RV Supplies is New Zealand’s largest, locally owned importer, distributor, and retailer of global RV brands, and the new showroom gifts this thriving business five times the space of its previous base.
With a strong and respected legacy in the RV and marine industries, RV Supplies is forging ahead with renewed focus under fresh ownership. This change at the helm has allowed the business to streamline many of its inhouse systems, employing modern efficiencies to ensure rapid and effective solutions for its internal team, clients and customers. All this means faster more streamlined service to the end user.
While RV Supplies remains a New Zealand family-owned business, also unchanged is its focus on being a solution provider. While new ownership has brought fresh ideas and vision, along with a renewed determination to keep the business working towards future growth, the beating heart remains the highly knowledgeable and experienced team across all facets of RV Supplies.
“Our team boast significant experience in both the RV and marine industries – many of them have their own leisure vehicles or boats and this first-hand knowledge helps the team provide a class leading level of advice, expertise, and good old customer service,” says general manager Roydon Olynsma.
“In addition to this our team have first-hand international marketing, manufacturing and production experience in the motorhome and caravan world, so we understand how things go together and what customers are looking for.”
New addition
Joining RV Supplies prestigious lineup of brands is Thetford, a globally renowned brand that rounds out any gaps in showroom offerings to deliver unrivalled choice and value.
“One of the main benefits of the new showroom is that we can now showcase the brands we carry in as close to their natural environment as possible,” says Roydon.
The three Ts
Right: Thetford joins RV Supplies’ prestigious lineup of brands
With dedicated sections for brands the calibre of Thule, Truma, and Thetford, the new showroom allows stockists and the public to get hands on with products and see them in situ.
“We’ve moved away from a ‘shop’ feel to being able to offer a lifestyle experience. People can interact with the products, see them up close and our team can demonstrate how they work, how they look installed and talk through features.
“We now have a huge warehouse space, which is superbly well organised and managed, and the property offers room to grow and continue to provide solutions to the market.”
Despite such an impressive stable of brands, RV Supplies continues actively looking for new brands, assessing each to ensure it meets with high standards for quality and back up service.
“Being able to launch the new showroom with Thetford is a great drawcard also. Having the three Ts on the floor – Thetford, Truma and Thule – makes for a strong offering. Thetford complements our suite of major brands, ensuring we can tick all the boxes when it comes to lifestyle solutions across everything from appliances and awnings to exterior accessories and everything in between.”
Steady growth
Having originated from a small business carrying out bus conversions into the industry-leading presence RV Supplies holds today, much of this growth can be attributed to its ability to pivot and its unrelenting commitment to product education and back up service.
That and continuing to drive the importance of supporting its products – there’s heavy focus around having an educated team and a strong service network behind each brand.
“We’re just as focused on supporting and servicing our brand as we are on selling them.
“The customer experience is the priority for everything we do.”
Now conveniently located just off Te Rapa Road (8 Mainstreet Place), RV Supplies is open (what days/hours please?) and offers ample RV parking.
RV Supplies brands
- Thetford
- Thule (exclusive)
- Truma (exclusive)
- Autoterm (exclusive)
- Robot Trolley (exclusive)
- Hartal (exclusive)
- Alphatronics (exclusive)
- Vango (exclusive)
- Milenco (exclusive)
- Silwy (exclusive)
- Horrex (exclusive)
- MPK (exclusive)
- PowerTouch (exclusive)
