Andrew Philip will lead the company’s unique teams in Auckland and Christchurch that are dedicated to after sales customer care.
Andrew replaces Nandor Koekeny, who continues to work with the team. The After Sales team is a major point of difference at SmartRV and one that Andrew is looking forward to further developing.
“My focus will be to build on the fantastic foundation laid by Nandor. SmartRV’s After Sales and Service is becoming really popular, and we will work on offering efficient customer solutions, without losing the friendly service we are known for. I am extremely fortunate to have a team of talented individuals working with me and I am really looking forward to realising the potential of our After Sales care.”
When a customer buys a Carado, Bürstner, or HYMER motorhome from SmartRV, they are introduced to one of the After Sales team member, who becomes their point of contact for whatever they might need for as long as they own their motorhome: guidance on using motorhome features or advice on accessories, maintenance, or servicing at SmartRV’s premium specialist service centres.
Andrew joined SmartRV in mid-2016 after running his own travel agency in Cape Town. Caravanning was a big part of his childhood and he had two of his own in South Africa. His parents are onto their third motorhome, so it is a lifestyle close to his heart. Andrew says he enjoys the satisfaction he gets from making customers genuinely happy and believes it is the service levels at SmartRV that set it apart in the industry.
“We are able to maintain a very high standard of service and can arrange assistance almost anywhere,” he says.
Find out more at smartrv.co.nz or for more information, call SmartRV on 0800 891 305.
